Frequently asked questions about easydoo.

The workspace base costs CHF 250 per month. User licences come on top, from CHF 19.50 per user and month, getting progressively cheaper as the number of users grows — CHF 9.50 from 251 users. All prices are in Swiss francs, excluding VAT.

Progressively: every tier is billed with its own price. For 54 users that is 25 × CHF 19.50, 25 × CHF 17.50 and 4 × CHF 15.50 — CHF 987.00 per month for the licences in total.

Platform operations, security mechanisms, platform updates, a multi-tenant infrastructure, time tracking, 20 GB of high-availability storage and 5 process types plus 5 reference data types. The base applies regardless of user count or process scope.

A process type defines how a particular kind of case is organised — for example a customer enquiry or a contract. What counts are the configured types, not the individual cases: how many enquiries or contracts you handle in a type does not change its price.

Only optional extensions you add when you need them: connectors for external systems, additional process and reference data types, service billing and additional storage. We discuss their benefit and cost with you.

AI agents work within your processes: they review, prioritise, research, ask questions and complete work steps — with the same processes, permissions and traceability as your team.

Only what the role and permission system allows it to see — the same system that applies to your team. It works with the work items as they are right now, not with a copy or an export.

A person. An agent can take over a work step like a team member, but a person remains responsible for the result and the approval. Whatever the AI plans, changes or documents is visible in the work context and the history.

An AI scenario captures how your organisation gets a particular piece of work done. Prepared scenarios such as “Re-planning” are included, you define your own — and improve them in one place for all processes.