Process · Customers & market
Every request a ticket. Every ticket resolved.
Requests arrive by email, phone or form — and end up scattered across personal inboxes. easydoo turns them into a shared inbox: every request becomes a ticket, reaches the right person and stays with the customer, together with its entire history.
The situation
Where things get stuck today
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Requests in inboxes
Whatever goes to info@ or to individual employees is invisible to the team. Absences become a risk.
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Unclear responsibility
Nobody knows for sure who has taken on a request — some get answered twice, others not at all.
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No history
Whoever takes over a request has to piece together the status from emails and notes.
Process flow
From receipt to resolution.
A clear process that everyone on the team knows — and that easydoo keeps track of for you.
- 1
Receipt
Emails and forms automatically become tickets and are assigned to the right customer.
- 2
Prioritisation
Priority, category and responsibility are set — manually or according to rules.
- 3
Processing
The person responsible works on the ticket, brings in colleagues if needed and replies directly from easydoo.
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Resolution
The ticket is closed with a resolution; the entire history remains traceable with the customer.
How easydoo helps
What easydoo brings to the table.
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Shared inbox
Emails from shared mailboxes and web forms become tickets — nothing is left sitting in a personal inbox.
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Priority & categories
Your own categories, priorities and fields — tailored to your products and services.
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Assignment & delegation
Tickets are assigned to people or teams; delegated tickets are accepted or declined with a reason.
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Replies from the ticket
Email correspondence, internal notes and chat are in the same place — for everyone who takes over the ticket.
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Deadlines & follow-ups
Response deadlines and reminders ensure that no ticket is left lying around — not even while waiting for a reply.
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Reports
Open tickets, processing times and frequent topics at a glance — as a basis for improvements.
Example
What it looks like day to day
A customer reports by email that an export is not working. easydoo creates a ticket and assigns it to the customer’s dossier. The support lead marks it as urgent and assigns it to a developer. He sees in the dossier that the same customer had a similar problem two months ago — and solves it in a fraction of the time.
Your benefits
What changes.
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Nothing gets lost
Every request is recorded and has an owner.
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Faster replies
Clear priorities and deadlines instead of searching the inbox.
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Smooth handovers
The entire history is with the ticket and the customer.
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Spot patterns
Frequent requests become visible and can be prevented.
Getting started
Productive within a few weeks.
You do not start from scratch: the process is ready as a template and is tailored to your organisation together with you.
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Understand the process
In a conversation, we clarify how the process runs today, who is involved and where it gets stuck.
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Adapt the template
Fields, steps, responsibilities and deadlines are tailored to the way you work.
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Roll out and expand
The team starts with the process — further processes are added when you are ready.
Not just a standard demo.
Your processes are the starting point.
We get to know your workflows and challenges. Then we show you concretely what your processes can look like in easydoo. A short conversation is all it takes to get started — free of charge and without obligation.
- 01
First conversation
We want to understand how your processes run today, what challenges exist and which systems you use.
- 02
Preparation
Based on your processes, we prepare concrete examples that show how easydoo can support you.
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Second conversation
We show you what your processes can look like in easydoo and discuss the possibilities together.