Process · Quality & security
Answer access requests on time.
Under the Swiss Federal Act on Data Protection (FADP) and the GDPR, people have the right to know what data is being processed about them — generally within 30 days. easydoo manages each request as a case with a deadline, distributes the investigations to the right departments and documents the response in full.
The situation
Where things get stuck today
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Rare cases, unclear process
Access requests do not come in every day. When one does, nobody knows exactly what to do.
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Data in many systems
CRM, accounting, HR and email: compiling a person’s data requires several departments.
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Deadline and proof
The 30-day deadline is reached quickly — and later you have to be able to prove what was answered and when.
Process flow
From receipt to documentation.
A clear process so that rare cases do not become a problem.
- 1
Receipt
The request is recorded; easydoo calculates the response deadline and notifies the data protection officer.
- 2
Review
The identity of the requester is verified; the departments concerned receive their investigation tasks.
- 3
Response
The information is compiled, approved internally and sent to the person on time.
- 4
Documentation
Request, investigations and response remain documented as proof.
How easydoo helps
What easydoo brings to the table.
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Capture from email
Requests from the inbox or via a web form become a case directly.
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Automatic deadline
The response deadline is calculated and monitored — with reminders before it expires.
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Investigation per system
Every department concerned receives a task: what data do you hold?
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Templated responses
Templates for confirmation, queries and the information itself ensure consistent, complete responses.
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Protected access
Only the data protection officers and the people involved can see the case.
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Complete record
Every step is logged — demonstrable to the supervisory authority and auditors.
Example
What it looks like day to day
A former customer asks by email for information about the data stored on him. The data protection officer records the request, easydoo sets the deadline and distributes tasks to sales, accounting and marketing. After twelve days, all the information has been gathered, and the response is approved and sent — documented and well before the deadline.
Your benefits
What changes.
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Deadlines met
The deadline is calculated and monitored.
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Clear process
Even for rare cases, everyone knows what to do.
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Complete information
All departments are queried systematically.
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Provable
Every step is documented.
Getting started
Productive within a few weeks.
You do not start from scratch: the process is ready as a template and is tailored to your organisation together with you.
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Understand the process
In a conversation, we clarify how the process runs today, who is involved and where it gets stuck.
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Adapt the template
Fields, steps, responsibilities and deadlines are tailored to the way you work.
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Roll out and expand
The team starts with the process — further processes are added when you are ready.
Not just a standard demo.
Your processes are the starting point.
We get to know your workflows and challenges. Then we show you concretely what your processes can look like in easydoo. A short conversation is all it takes to get started — free of charge and without obligation.
- 01
First conversation
We want to understand how your processes run today, what challenges exist and which systems you use.
- 02
Preparation
Based on your processes, we prepare concrete examples that show how easydoo can support you.
- 03
Second conversation
We show you what your processes can look like in easydoo and discuss the possibilities together.